Delete Your ImbizoHub Account

Last updated: 14 September 2026

You can delete your ImbizoHub account yourself, from inside the app, at any time. You do not need to ask us and you do not need to wait for us. This page explains how, and exactly what happens afterwards.

1. Delete It Yourself, In the App

Open ImbizoHub, go to Profile, and choose Delete my account.

You will be asked to confirm. This is a real deletion, not a deactivation — there is no way for us to restore the account afterwards, so please be sure.

2. If You Cannot Sign In

If you have lost access to your account, email support@imbizohub.com from the address registered on it, with the subject "Account Deletion Request". Tell us the email address or phone number on the account so we can find it. We will confirm it is yours and delete it for you.

3. What Happens, and When

Immediately: your listings and Wanted posts are taken down and stop appearing to other users. You are signed out.
Within 30 days: your account and the personal information attached to it are permanently deleted — your name, email address, phone number, profile photo, chat messages, the photos you uploaded, and your push notification token.

4. What We Keep, and Why

Two things survive deletion, and only for the reasons given here:

Records of fees actually paid — amounts, dates and reference numbers for unlock fees, verification fees and operator registration. Zimbabwean law requires businesses to keep financial records, and we keep these for five years. They are accounting records: they no longer identify you.
Anything needed for an open dispute, refund or investigation that exists at the time you delete your account, until it is resolved.

Nothing retained is used for any other purpose, and none of it is ever sold.

5. Ratings and Reviews Others Wrote

Star ratings and reviews that other people wrote about their deals with you belong to the people who wrote them, and stay on the app. They are detached from your name once your account is deleted, so they can no longer be traced back to you.

6. Identity Documents

If you ever submitted a national ID for Verified Seller or Transport Operator verification, that document has already been deleted — we remove it as soon as the application is reviewed, whether we approved it or not, and after 14 days if we never got to it. There is no ID document left to delete when you close your account.

Questions

Email support@imbizohub.com and a person will answer you.