Privacy Policy

Last updated: 14 September 2026

This Privacy Policy explains what information ImbizoHub ("ImbizoHub", "we", "us", "our") collects when you use our mobile application or website, how we use it, and how we protect it.

If you have a question about your information, or want it corrected or deleted, contact us at support@imbizohub.com — that address reaches the people who run the service.

1. Information We Collect

We collect the following types of information to operate and improve ImbizoHub:

• Account information: your name, phone number, and email address when you register.
• Identity documents: if you apply to become a Verified Seller or a Transport Operator, we collect the national ID document you submit, and an operator's vehicle details and licence plate. These are used only to review that application, are visible only to our reviewers, and are not shown to other users — other users see only whether a badge was granted. We delete your ID document as soon as it has been reviewed — whether we approve or refuse the application. We keep the decision, not the photograph. If we have not reviewed your document within 14 days we delete it unreviewed, mark the application expired, and tell you so that you can apply again — we would rather ask you to resubmit than hold your ID indefinitely in a queue.
• Location and city: the city you select for a listing, a Wanted post or a trip, and your approximate location where needed to connect you with nearby services.
• What you post and send: your listings, Wanted posts, trip requests, quotes, chat messages, and any photos you attach to them. Photos sent in chat are stored privately and are readable only by you and the person you sent them to.
• Ratings and reviews: the star ratings and written reviews you give and receive after a completed deal or trip.
• Transaction information: details of fees processed through the app, including amounts and timestamps. Payments are handled through EcoCash and Paynow — we do not store your mobile money PIN or full payment credentials.
• Notifications: if you allow notifications, we store a push notification token for your device so we can tell you about your own messages and deals. The token identifies the app installation on that device, not you personally, and you can turn notifications off at any time in your device settings.
• Error reports: when something goes wrong in the app, we record the error message, the technical stack trace, which screen you were on, your device platform (Android or iOS) and the app version, along with your account ID so we can tell whether a fault is affecting one person or everyone. We use these only to find and fix faults. They are stored in our own database — no third-party crash-reporting service is involved — and they do not include the contents of your messages, listings or photos.

What we do not collect. ImbizoHub contains no analytics tools and no advertising tools. We do not track how you use the app, we do not read your device's location, and we do not collect your contacts, calendar, call logs, browsing history or the other apps installed on your device.

2. What Other People Can See

ImbizoHub is a marketplace, so some of what you provide is deliberately public — anyone using the app, signed in or not, can see it:

• Your name and profile photo
• The city or area you set
• Your listings and Wanted posts, including their photos, prices and descriptions
• Your star rating, the number of deals rated, and the written reviews you have received
• Any badge you hold, such as Verified Seller

Your phone number is not public. It is released to a buyer only after they pay to unlock your contact details for a specific deal, and our database prevents anyone else from reading it. Your email address is never shown to other users, and your identity documents are never shown to anyone outside our review team.

3. How We Use Your Information

• To create and manage your account
• To process fees and calculate applicable commissions
• To connect you with relevant services, listings, or other users
• To review verification applications and issue or refuse a badge
• To communicate with you about your account, transactions, or updates to the app
• To detect, prevent, and address technical issues, fraud, or abuse
• To improve and develop new features

4. How We Share Your Information

We do not sell your personal information. We may share limited information with:

• Payment processors (EcoCash, Paynow) to complete transactions
• Service providers who help us operate the app (hosting, database, email delivery, and Google's notification service for delivering push notifications)
• Other users, where necessary to complete a transaction — for example contact details shared between a buyer and seller once a deal is arranged, or between a customer and a transport operator once a quote is accepted
• Law enforcement or regulators, where required by law

We do not share your identity documents with other users under any circumstances.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse — including access controls that restrict each person's data to that person and, where a transaction requires it, the other party to it. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Deleting Your Account

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You can also delete your account directly in the app: open Profile and choose Delete my account. This is a real deletion, not a deactivation.

Your listings and Wanted posts are taken down straight away. Your account and the personal information attached to it are permanently deleted within 30 days. We keep only what the law requires us to keep — records of fees actually paid, for tax and accounting purposes — and those records no longer identify you.

If you cannot sign in, email support@imbizohub.com from the address on your account and we will delete it for you.

7. Children's Privacy

ImbizoHub is not intended for use by children under the age of 18. We do not knowingly collect personal information from children.

8. Test and Beta Use

During closed testing, features and data-handling practices may change as we refine the app. Test transactions may not reflect real payment activity.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the "Last updated" date above.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: support@imbizohub.com
Website: imbizohub.com